COVID 19 Policy

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COVID-19 Policy and Procedures

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Walker Heating & Air Conditioning has developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.

Walker Heating & Air Conditioning wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

Walker Heating & Air Conditioning’s Team

Walker Heating & Air Conditioning has implemented an extensive COVID-19 Policy accompanied by COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work, contact-less payments, and No Home Entry for outdoor A/C Services. The policy and procedures set in place are largely monitored and adjusted.

Walker Heating & Air Conditioning’s Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will send a message or call to confirm when we are on the way for the appointment. At this time, please notify us if anyone at the property is experiencing any coronavirus symptoms at the service location, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office to reschedule.

As we continue to monitor the situations, further communications may be updated.

Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact our office at 703-483-2400 or Office@Walker-HVAC.com

 

Thank you,

Walker Heating & Air Conditioning LLC

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CUSTOMER REVIEWS

Beth Donovan
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"They provide 10 star service! I had been dealing with another company through my home warranty service and was without AC for over 3 weeks. I finally called Walker Heating & Air, and Kevin was out the following day. He provided me with the best options without trying to oversell any extra services or equipment, which was a huge change from the previous company. "
Clint With
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"with quality Carrier equipment for significantly less than others had quoted. Professional work and completed on time. Very happy with the prompt and courteous service. We didn't hesitate to recommend him to friends and neighbors."
William Flavors
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"I was able to have my technician Kevin arrive only a few hours after I called. He arrived exactly when Walker HVAC said he would. Kevin was very respectful of my home and my time along with providing excellent service."